Privacy Policy

PrepayWay AG has assumed the obligation to protect privacy of their users and users. Therefore, we have prepared these Privacy Policy principles, which govern the collection, use, disclosure, transmission and storage of user data. Our operations on the Internet comply with all relevant practices, as well as respective EU legislation. Please take a moment and review the principles we apply to privacy.

Collection and use of personal data

Personal data means any data that can be directly or indirectly associated with you as an individual, which are collected and processed by PrepayWay AG in order to fulfil contracts concluded with natural persons, to contact them, and perform obligations pursuant to law.

Personal data of registered users can be collected in any of the following ways:

  • when you provide us your contact information (incl. your name, personal ID code, postal address, telephone number, e-mail address, the preferred method of communication) on our website or otherwise (e.g. in our user personal area);
  • when you use our website, data are collected through your account or through cookies;

Collection of other data

We also collect non-personal data, i.e. data that cannot be directly linked to a particular individual (gender, age, language preference, location).

We may also collect data of general nature about how our users interact with our website including subdomains. These data are combined and used to provide users information that is more useful for them, and to learn about which parts of the website, products, and services attract the most interest. In this Privacy Policy such combined data are regarded as non-personalised data.

Use and storage of collected personal data

We can use any personal data we have collected to display for users PrepayWay AG’ product news, campaigns and upcoming events. Users who wish to opt out from our newsletter mailing list, or do not wish to get information about products that might interest them, may unsubscribe from the mailing lists at any time.

We also use personal data that we collect to delivery goods, and to fulfil obligations that we may have assumed towards the user.

By agreeing with the terms and conditions of the Privacy Policy the user gives PrepayWay AG their consent for automated processing of their data. You may revoke your consent at any time on our website, or by sending us a request in a format reproducible in writing. Such requests and consents do not have retroactive effect.

To ensure better user service, PrepayWay AG may disclose information about individual users to a third party who provides services to PrepayWay AG and is contractually bound to keeping any shared information confidential.

Security of personal data

PrepayWay AG takes all precautions (incl. administrative, technical, and physical measures) to protect users’ personal data. Only authorised persons have access to personal data for making alterations and processing the same.

If you suspect that your personal data are treated contrary to what is described in this Privacy Policy, or if there is any risk that your data have leaked to unauthorised parties, please notify us immediately. This is the only way that allows us to minimise any potential damages.

Users have the right to demand termination of the processing of their data, ask about how their data are used, request that their data be transmitted in a commonly used format either to themselves or to a third party. In order to avoid misuse of user data and rights, such requests may only be submitted in a format that makes it possible to identify the person submitting that request (signed digitally or personally at the company’s office). We have the right to respond to such requests within 30 days.

We regard a request to terminate processing of data as a request to terminate the loyal user contract.

Security

Any personal data that you provide while visiting PrepayWay AG’ personal user area are considered confidential information.

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile phone if you agree. Cookies contain information that is transferred to your computer's hard drive. We use session cookies which are cookies which expire once you close your web browser.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website and enter into transactions.
  • Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We use Google Analytics, Hotjar and cookies.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

3rd Party Analytical Services.

  • Google Analytics services.
    We use Google Analytics services. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. For more information on Google Analytics, please click here. You can opt-out to the creation of a user profile (requires you to install a browser add-on)
  • Hotjar services.
    We use use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privay policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
  • Baidu Tongji services.
    We use Baidu Tongji services. It reports website trends without identifying individual visitors.

You can prohibit the use of "cookies" in the browser settings of your choice. However, you should be aware that in some cases this can slow down the browsing of the web page or reduce the functionality of certain web pages or prevent access to them.

Terms and conditions of, and amendments to Privacy Policy

By starting to use our website or completing the loyal user application you confirm that you have read these principles, terms and conditions, and agree with them. We reserve the right to amend the general terms and conditions of this Privacy Policy, if necessary, by notifying all registered users thereof, but we make our best effort to ensure that our Privacy Policy is kept updated and available for you on our website.

If you have any questions or concerns about the privacy policy or data processing, you are kindly asked to at contact us privacy@prepayway.com